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As we are tirelessly dedicated to providing a superior level of customer service, we welcome all who have visited our dealership to leave us feedback on their experience. Although we have won multiple awards for our service, we realize that there are always areas that we can improve, but without any feedback, it’s difficult to determine what we need to fix. That’s why we encourage you to let us know how we’re doing.

If you haven’t been to Ford Fleet before and are simply here to determine whether or not we’re the right fit for you, be sure to read what our customers have to say. We have nothing to hide here.

68 Reviews

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loverton 20 Feb 2016

My experience with the service dept has been wonderful. Robert Lopez has been my service person for a long time and I would recommend him to all of my friends. He is a very caring person and goes out of his way to please the customer and make sure they are happy when they leave. He has bent over bac...kward for me and my husband to satisfy us. If you need a service person, I suggest you ask for him the next time you visit Brandon Ford. Show more

4 rate

Brett Altman 11 Feb 2016

Overall good trip. Gio was very easy and friendly to deal with.

4 rate

tman41 08 Feb 2016

Nick Makrides is a super service advisor! He keeps you informed on the progress of the service work and always gives accurate estimates of the time it will take to get the job done. Thanks Nick

4 rate

Cacedige 15 Jan 2016

Faulty engine throttle system forward edge disappointed being sent away after two engine power failure just because computer says there's no problem. We can later after pulling my camper on highway 70 miles an hour I lost power again had to drift off to the side of the road. Took Car in this Monday... and talked with manager Joe I had to really talk to him to get him to look at the engine throttle system which one googled on computer shows many complaints for Ford edges and engine throttle system. Was told Ford fears and is having the problem and recall but not the edges and again the computer did not compute so he was very reluctant and try to talk me to leave my car so somebody else could drive it around and see if it will happen again it happen four times three times within the last 2 1/2 weeks. I or my family or people on the highway could be killed when your engine stops like that and you can't get off. He said he would check with his engineers and see what they suggested which in the end they did replace the engine throttle Assembly only took him 45 minutes. So far the car is running OK I sure hope it doesn't cut out again. I cannot afford to buy a new car especially one for pulling a camper. Show more

4 rate

R Luker 13 Jan 2016

I did not care for the initial salesman, Jake Potocek. The on site salesman, Joe Perkins was very friendly and somewhat knowledgable about the 2015 Mustang. I was very pleased with the finance gentlemen, Kirk. Great guy

4 rate

Byron 07 Jan 2016

The car had been sitting for a while apparently and the trim had oak stains on it even after the detailing. Mentioned it but no attempt to remedy the situation was offered. Petty I know but when I put out that much money I would like as much attention to detail as possible.

4 rate

Crespo9459 09 Oct 2015

Take my 2014 taurus for a sound in the front side, it happened to be the boild join assembly, they fixed and overall I have to say it was a good experience, however the service department in other locations usually car wash your car once they are done with it and Brandon didn't that's the only comp...laint I have it will get your service to another level. Show more

4 rate

foodforthought 25 Aug 2015

I am still test driving the Expedition. But so far so good. There was not a lot of colors to choose from, but I know the expeditions go fast. There was one thing I do not understand. Why was the CARFAX history report not given to me at the beginning. I might not have wanted a vehicle that was used a...s a rental vehicle. Other than that, I was please with the whole experience of purchasing a vehicle from Brandon Ford. A big KUDOS to Jim for being very patience with me. And Seth needs to complete one more task before he gets his KUDOS.(LOL) Show more

4 rate

rilsejr_1 25 Aug 2015

had to take my car in two different times to have work done on it in less then one week. Engine light came on and they got the first time taken care of then had to go again to complete the rest of the work and front end major repairs. Got there about 8:30 drove out at 4:45. car feels great and Rober...t was very helpful. Show more

4 rate

hwood97 07 Jul 2015

I had a 1:30 appointment and showed up about 45 minutes early with both of my two kids (ages 5 and 3). Bruce was able to accommodate my early arrival and said to plan on about 90 minutes. I was there for the works and needed my right side tires looked at as they continued to be low on air. With...in an hour, Bruce called my cell to inform me that the tires each had a nail in them and they could repair and shared with me the cost for that. Thank goodness for the children's play area inside the main showroom. The time there with two little ones went by without issue and total time was about 2 hours. Show more

4 rate

(813) 616-5639

(813) 616-5639

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