As we are tirelessly dedicated to providing a superior level of customer service, we welcome all who have visited our dealership to leave us feedback on their experience. Although we have won multiple awards for our service, we realize that there are always areas that we can improve, but without any feedback, it’s difficult to determine what we need to fix. That’s why we encourage you to let us know how we’re doing.
If you haven’t been to Ford Fleet before and are simply here to determine whether or not we’re the right fit for you, be sure to read what our customers have to say. We have nothing to hide here.
I’ve been continuously building a relationship with Brandon Ford for many years now and have never had an issue until recently (when trying to schedule an oil change/ tire rotation). -Due to the Holidays, the Brandon Ford Service Team’s schedule was completely booked for close to a week out. ...While explaining my scheduling frustrations with April Lowe (Parts Department), April then took the time to go out of her way and make sure I was taken care of in a timely manor! -Together, April and Robert Lopez made it happen, and are an example of unparalleled customer service. -I truly can not thank them enough.Show more
10 Oct 2021
So enjoyed the service we were given by Katie in finance. We love our expedition!
04 Oct 2021
Ilaisa Taloa was extremely helpful! I've only owned Ford vehicles so I went to Brandon Ford because I trusted the brand. Ilaisa was incredibly helpful helping me upgrade my old car to a SUV as my family is growing! I would recommend him 100% as he kept it real and gave advice from a parent perspecti...ve. He was also super cool to chat with throughout the car buying process. Go to Brandon Ford and work with Ilaisa. Tell him Allison sent you!Show more
29 Sep 2021
Great experience buying my 2022 f250 here with Matt. Very happy with the service and the vehicle and will come back to Brandon when I want another new vehicle l.
22 Sep 2021
April Lowe is literally the most helpful person I’ve ever dealt with!! She went above and beyond for me and helped me find the exact part I needed for my explorer that no one else seemed to be able to find! She’s the best!!!
25 Jul 2021
I brought my Escape in with a transmission problem. I always try to get Scott Parker to help me. Over the years he has been wonderful to me. He is kind and very knowledgeable regarding service issues and cars. I would recommend him highly. In fact, I have recommended him and Brandon Ford to my frien...ds. Thank you Scott!Show more
20 Jul 2021
I highly recommend JOSEPH CONLEY @Brandon Ford, My first time to Brandon Ford. I was looking for a F-150 Truck for my parents and Joseph walked right to us when we got out of our car and assisted us on finding the right truck for my parents. Very helpful and patient with us. They love their tru...ck! Great Customer Service! Thanks Joseph Conley!!!Show more
19 Jul 2021
Had the absolute best experience! I have highly recommended Jason and Woody already to everyone who has asked where I got my truck and who I worked with. These two made it a seamless purchase with no hidden surprises. I found the truck online and they had it washed and ready for me to drive as soon ...as I arrived. Jason was a real gentlemen and even had an umbrella waiting for my wife as it was raining that day. Woody was super professional and knowledgeable. Best finance guy I have ever worked with. This was a business deal and I will now buy all my fleet vehicles from these 2. Jason even helped us set up Ford Pass. He was the first salesman to ever tell me about this app and I have 6 ford vehicles!Show more
09 Jun 2021
Good morning, my recent visit to Brandon Ford's service department was excellent. I followed Marty Heiss over from his previous dealership. He gave 5 star service there and he is giving 5 star service here at Brandon Ford. Thank you Marty for all of your help.
19 Apr 2021
I live near New Orleans but schedule trips to in Florida to get service at Brandon Ford because the employees and the services they provide are FAR SUPERIOR to any other dealership with which I've ever dealt. During my last visit three weeks ago, Brent Thirkill was my main point of contact and onc...e again he showed why Brandon Ford is THE place to go for honest, fair, reasonable priced, outstanding Customer Service. Brandon Ford employees tell you the truth about what needs to done, don't try to upsell unnecessary or more expensive services,and make certain you know they see you as a valuexcustomer they hope to see again. I highly recommend Brandon Ford for service, and Brest Thirkill for his outstanding attitude and focus on Customer Satisfaction. He makes you believe you've come to the right place as soon right away. eShow more