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As we are tirelessly dedicated to providing a superior level of customer service, we welcome all who have visited our dealership to leave us feedback on their experience. Although we have won multiple awards for our service, we realize that there are always areas that we can improve, but without any feedback, it’s difficult to determine what we need to fix. That’s why we encourage you to let us know how we’re doing.

If you haven’t been to Ford Fleet before and are simply here to determine whether or not we’re the right fit for you, be sure to read what our customers have to say. We have nothing to hide here.

Customer Lobby
1728 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Jerry Lee 04 Jun 2018
Brandon Ford is # 1 for a Reason and not just comparing Ford dealerships, but all dealerships in the area! My wife and I have been looking for a mid-size SUV or mid-size car for about six weeks and visited many Ford dealers and other brands. My first contact was a phone call to sales and INGO LENTFO...EHR (Sales Consultant) was the gentleman who took my call and answered all my questions, so we texted over the weekend about a Fusion and setup an appointment for a Sunday. when we arrived he was waiting for us and remembered our conversation. That's when I threw him a cure ball and said no, we are now interested in a Edge...he smiled and said no problem lets go look at the model your interested in. As we were looking at the Edge we were interested in at their overflow lot the sky opened up and the rain storm fell on us, but INGO just kept smiling and answering questions. When our test drive was over and we went inside to talk trade-in and sales numbers INGO"S demeanor never changed just kept us feeling like we were his only concern and comfortable with the whole process (I have Parkinson"s, and Ingo never once made me fell uneasy). We did hit a hiccup when no one was able to answer my questions on a Ready.Shop.Go $1,0000 offer I received directly from Ford, so INGO said he would contact us Monday (5-28-18) when he gets the information for me. INGO texted me Monday at 8;54AM, and said the $1,000 offer was valid and this was after another Ford dealer said that they already had the offer figured into their internet price (yeah right), so we told INGO that we would see him around 5. When we arrived, INGO had the Edge ready to go if the deal went through. INGO is the #1 reason I came back to the Brandon Ford dealership because of his awesome service and his courtesy towards me and me wife. If every car dealership was filled with salesmen of integrity like INGO, the car industry wouldn't have the bad reputation that it gets. Also a SPECIAL THANK YOU to KRIS MEYER (Fina nce), who put a cherry on top of the deal by getting us financed with Ford Motor Credit @ 1.9%! I'm 59 years old and I've purchased quite a few vehicles in various dealerships throughout Central Florida, but this was the best buying experience of my life! If the service department is like the rest of my experienced here at Brandon Ford, I will be a customer for life! Jerry and Barbara Lee Show more
5 rate
Cars.com
jleenoles 04 Jun 2018
Brandon Ford is # 1 for a Reason and not just comparing Ford dealerships, but all dealerships in the area! My wife and I have been looking for a mid-size SUV or mid-size car for about six weeks and visited many Ford dealers and other brands. My first contact was a phone call to sales and INGO LENT...FOEHR (Sales Consultant) was the gentleman who took my call and answered all my questions, so we texted over the weekend about a Fusion and setup an appointment for a Sunday. when we arrived he was waiting for us and remembered our conversation. That's when I threw him a cure ball and said no, we are now interested in a Edge...he smiled and said no problem lets go look at the model your interested in. As we were looking at the Edge we were interested in at their overflow lot the sky opened up and the rain storm fell on us, but INGO just kept smiling and answering questions. When our test drive was over and we went inside to talk trade-in and sales numbers INGO"S demeanor never changed just kept us feeling like we were his only concern and comfortable with the whole process (I have Parkinson"s, and Ingo never once made me fell uneasy). We did hit a hiccup when no one was able to answer my questions on a Ready.Shop.Go $1,0000 offer I received directly from Ford, so INGO said he would contact us Monday (5-28-18) when he gets the information for me. INGO texted me Monday at 8;54AM, and said the $1,000 offer was valid and this was after another Ford dealer said that they already had the offer figured into their internet price (yeah right), so we told INGO that we would see him around 5. When we arrived, INGO had the Edge ready to go if the deal went through. INGO is the #1 reason I came back to the Brandon Ford dealership because of his awesome service and his courtesy towards me and me wife. If every car dealership was filled with salesmen of integrity like INGO, the car industry wouldn't have the bad reputation that it gets. Also a SPECIAL THANK YOU to KRIS MEYER (Fina nce), who put a cherry on top of the deal by getting us financed with Ford Motor Credit @ 1.9%! I'm 59 years old and I've purchased quite a few vehicles in various dealerships throughout Central Florida, but this was the best buying experience of my life! If the service department is like the rest of my experienced here at Brandon Ford, I will be a customer for life! Jerry and Barbara Lee Show more
5 rate
Cars.com
Lopezlares 20 May 2018
I recently visited the Brandon Ford Dealer to see the 2018 F150 truck which has been my goal to own for some years but due to health issues I had not been able to have. I than met Steve who was extremely helpful and thanks to him and their financing team, I was able to leave the dealer with a georg...ous 2018 black truck. They offered me an incredible deal. I am so grateful for this phenomenal team. Show more
5 rate
DealerRater
Lopezlares 20 May 2018
I recently visited the Brandon Ford Dealer to see the 2018 F150 truck which has been my goal to own for some years but due to health issues I had not been able to have. I than met Steve who was extremely helpful and thanks to him and their financing team, I was able to leave the dealer with a georg...ous 2018 black truck. They offered me an incredible deal. I am so grateful for this phenomenal team. Show more
5 rate
Cars.com
Craig 30 Apr 2018
Steve took a rocky start and made it an overall good car shopping experience. Although I wasn't able to secure the deal (as I was stretching beyond my budget to get the car I truly desired), I felt Steve went to bat for me and made me his best offer.
5 rate
Cars.com
Mike Rodriguez 28 Apr 2018
Mr. Marvin Fanning was an absolutely OUTSTANDING salesman! I leased a 2018 Ford F-150 STX and Bought my wife a 2015 Ford Focus SE on the same day. He helped us out tremendously from start to finish. Going to bat for us with finance. My Lieutenant from the fire department purchased a 2016 F-150 from ...Brandon Ford and he told me to go nowhere else if I was interested in getting a new F-150. A couple of months before the purchases, I came in to take a look at the new body style on the 2018 F-150, Marvin came up and introduced himself and asked if I had any questions. I asked away of course, and he was extremely knowledgeable being that he had the same one as his personal but just a different color, he was very patient and was willing to take us on a test drive a brand new F-150 to let me prove to myself how brilliant this truck was. This was already a dream truck to begin with but as soon as I got behind the wheel of it, it was all over and I was wanting it right there and than! However due to finances a that exact moment I was not ready yet. He provided me a business card, and I promised him that I would be back in a few months. Surely I kept my word, and I called him a couple of days before advising him of the specific color and Trim type that I was really inquiring. I showed up to that dealership and There she was sitting in the customer show Bay shining bright, Marvin had detail spank her up before I got there so that way I would be able to see it shining bright. I also mentioned to him that day that I was interested in a Black Ford Focus SE that I found on the Brandon ford website. I was wanting to put my wife into something more safe and reliable than the old Chevy HHR she was driving. Like I said before we worked out Both deals and We drove off that lot with a Brand New shiny black F-150 Pick up and Gorgeous Certified Pre-Owned Black Ford Focus. Thank You so much Marvin Fanning for coming through for my family and I and helping us start out with our first vehicle purchases. Thank You Brandon Ford for making our dream come true! Show more
5 rate
Cars.com
Mike Rodriguez 28 Apr 2018
Mr. Marvin Fanning was an absolutely OUTSTANDING salesman! I leased a 2018 Ford F-150 STX and Bought my wife a 2015 Ford Focus SE on the same day. He helped us out tremendously from start to finish. Going to bat for us with finance. My Lieutenant from the fire department purchased a 2016 F-150 from ...Brandon Ford and he told me to go nowhere else if I was interested in getting a new F-150. A couple of months before the purchases, I came in to take a look at the new body style on the 2018 F-150, Marvin came up and introduced himself and asked if I had any questions. I asked away of course, and he was extremely knowledgeable being that he had the same one as his personal but just a different color, he was very patient and was willing to take us on a test drive a brand new F-150 to let me prove to myself how brilliant this truck was. This was already a dream truck to begin with but as soon as I got behind the wheel of it, it was all over and I was wanting it right there and than! However due to finances a that exact moment I was not ready yet. He provided me a business card, and I promised him that I would be back in a few months. Surely I kept my word, and I called him a couple of days before advising him of the specific color and Trim type that I was really inquiring. I showed up to that dealership and There she was sitting in the customer show Bay shining bright, Marvin had detail spank her up before I got there so that way I would be able to see it shining bright. I also mentioned to him that day that I was interested in a Black Ford Focus SE that I found on the Brandon ford website. I was wanting to put my wife into something more safe and reliable than the old Chevy HHR she was driving. Like I said before we worked out Both deals and We drove off that lot with a Brand New shiny black F-150 Pick up and Gorgeous Certified Pre-Owned Black Ford Focus. Thank You so much Marvin Fanning for coming through for my family and I and helping us start out with our first vehicle purchases. Thank You Brandon Ford for making our dream come true! Show more
5 rate
Cars.com
Mike Rodriguez 28 Apr 2018
Mr. Marvin Fanning was an absolutely OUTSTANDING salesman! I leased a 2018 Ford F-150 STX and Bought my wife a 2015 Ford Focus SE on the same day. He helped us out tremendously from start to finish. Going to bat for us with finance. My Lieutenant from the fire department purchased a 2016 F-150 from ...Brandon Ford and he told me to go nowhere else if I was interested in getting a new F-150. A couple of months before the purchases, I came in to take a look at the new body style on the 2018 F-150, Marvin came up and introduced himself and asked if I had any questions. I asked away of course, and he was extremely knowledgeable being that he had the same one as his personal but just a different color, he was very patient and was willing to take us on a test drive a brand new F-150 to let me prove to myself how brilliant this truck was. This was already a dream truck to begin with but as soon as I got behind the wheel of it, it was all over and I was wanting it right there and than! However due to finances a that exact moment I was not ready yet. He provided me a business card, and I promised him that I would be back in a few months. Surely I kept my word, and I called him a couple of days before advising him of the specific color and Trim type that I was really inquiring. I showed up to that dealership and There she was sitting in the customer show Bay shining bright, Marvin had detail spank her up before I got there so that way I would be able to see it shining bright. I also mentioned to him that day that I was interested in a Black Ford Focus SE that I found on the Brandon ford website. I was wanting to put my wife into something more safe and reliable than the old Chevy HHR she was driving. Like I said before we worked out Both deals and We drove off that lot with a Brand New shiny black F-150 Pick up and Gorgeous Certified Pre-Owned Black Ford Focus. Thank You so much Marvin Fanning for coming through for my family and I and helping us start out with our first vehicle purchases. Thank You Brandon Ford for making our dream come true! Show more
5 rate
DealerRater
saabatthebeach 11 Apr 2018
We made an appointment to see a used Expedition with Tommy Shelly. The vehicle sold while we were on our way in so Tommy showed us some alternatives on the lot. Brandon Ford had more choices in their inventory than any other dealer we had visited. We found another Expedition with better colors, o...ptions, and lower miles at a super competitive price. Tommy did a great job of guiding us through the process. No pressure, haggling, a great deal and great service throughout the process. I would go back to work with Tommy and the team for my next vehicle! Show more
5 rate
Cars.com
saabatthebeach 10 Apr 2018
We made an appointment to see a used Expedition with Tommy Shelly. The vehicle sold while we were on our way in so Tommy showed us some alternatives on the lot. Brandon Ford had more choices in their inventory than any other dealer we had visited. We found another Expedition with better colors, o...ptions, and lower miles at a super competitive price. Tommy did a great job of guiding us through the process. No pressure, haggling, a great deal and great service throughout the process. I would go back to work with Tommy and the team for my next vehicle! Show more
5 rate
DealerRater